1. General Return and Refund Policy
Due to the long shipping distance and the nature of our products, we do not offer a no-reason return policy. However, we want you to be completely satisfied with your purchase, and we are happy to assist you if there are any issues.
2. Warranty and Returns Under Warranty
We offer a one-year warranty on all of our products. If you encounter any defects or issues with your product within one year of purchase, we will provide a repair, replacement, or refund (if the issue cannot be resolved through repair or replacement).
To request a return or refund under warranty:
- Contact us within one year of receiving the product.
- Provide your order number, a description of the issue, and supporting photos or videos if necessary.
- Our team will guide you through the return process, including the shipping instructions.
3. How to Request a Return or Refund
If your product is defective or damaged upon arrival, please follow these steps:
- Contact our customer service team within 7 days of receiving the product.
- Provide details of the issue, including your order number, photos or videos of the product, and a description of the problem.
- Our team will evaluate your case and assist with the return or exchange process.
If your product is covered under warranty, we will arrange for repair or replacement at no extra cost to you.