F.A.Q

Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to eco@timexplayer.com.

1. What types of mice do Timexplayer offer?

Timexplayer specializes in creating ultra-compact, ergonomic, and high-performance mice. Our product range includes:

  • Mini wireless mice for portability.
  • Silent mice designed for a quiet working experience.
  • High-precision mice for gaming and professional use.

2. Are Timexplayer mice compatible with all devices?

Yes, our mice are compatible with most devices that support USB ports or Bluetooth. This includes:

  • PCs (Windows and MacOS)
  • Laptops
  • Tablets (iPad, Android)
  • Some Smart TVs and more.

Please check the product specifications to confirm compatibility with your device.

3. How can I connect my Timexplayer mouse to my device?

Our mice typically offer:

  • USB receiver for wired connection.
  • dual Bluetooth for wireless connection.
  • Type-C wired connection for newer devices.Please refer to the user manual for detailed instructions on how to set up your mouse.

4. Do Timexplayer mice come with a warranty?

Yes, all Timexplayer mice come with a one-year warranty. If your mouse encounters any defects or malfunctions within this period, we offer free repairs or replacements.

5. Can I return my Timexplayer mouse?

We accept returns if the mouse is defective or damaged upon arrival. For returns due to other reasons, such as change of mind, please contact our customer service for assistance. Please note that we do not accept returns for reasons like buyer’s remorse.

For warranty returns, please refer to our Return and Refund Policy for further details.

6. How long will it take to receive my Timexplayer mouse after placing an order?

Order processing typically takes 1-2 business days, and shipping time will vary depending on your location. Generally, domestic orders take 5-7 business days, while international orders may take 10-14 business days.

7. How can I contact Timexplayer customer service?

You can contact our customer service team through the following channels:

Email: eco@timexplayer.com

Live Chat: Available on our website during business hours.

8. Do you offer bulk ordering or customization for businesses?

Yes, we offer bulk ordering and customization options for businesses. Please reach out to our sales team at exo@timexplayer.com for more information about pricing, bulk discounts, and custom branding.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. Simply enter the tracking number on the carrier’s website to get real-time updates.

10. How do I maintain and clean my Timexplayer mouse?

To keep your Timexplayer mouse in optimal condition:

  • Regularly clean the surface with a soft cloth to remove dust and dirt.
  • Avoid exposing it to moisture or extreme heat.
  • Check the USB receiver or charging port for any debris and clean it gently.